Terms of Service

Quotes and bookings

Quotes are free and given in good faith based on the information you provide. A booking is confirmed once we've agreed the service, time and price with you and, where applicable, your payment or Direct Debit is set up.

Pricing and payment

Prices are tailored to your home or premises. Card payments are handled securely by Stripe and recurring cleans can be paid by Direct Debit through GoCardless. If your requirements change on the day, we'll agree any change in price with you first.

Cancellations and rescheduling

You can reschedule or cancel a clean by contacting us. We ask for reasonable notice so we can offer the slot to someone else and give our cleaners a fair day's work; we'll always try to be flexible.

Access and our service

You'll arrange for us to access your property at the agreed time. We bring our own eco-friendly products and equipment as standard. Our cleaners are DBS-checked, reference-vetted and insured, and we take reasonable care in your home.

Our satisfaction guarantee

If anything isn't right, tell us promptly and we'll return to put it right free of charge. This guarantee is in addition to your legal rights.

Liability

We carry public liability insurance and take care in your home, but we aren't responsible for pre-existing damage, wear and tear, or items that were already fragile or faulty. Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that can't be limited under law.

Governing law

These terms are governed by the law of England and Wales, and any disputes are subject to the courts of England and Wales.

Contact

Questions about these terms? Email us at hello@copia.cleaning.